Incidents and maintenance reported on status page for Snowbee Software AS https://status.snowbee.no/ https://d1lppblt9t2x15.cloudfront.net/logos/baf64fc1077226c4619860baf1224501.png https://status.snowbee.no/ en https://status.snowbee.no/incident/1024861 Fri, 21 Aug 2026 04:15:21 -0000 https://status.snowbee.no/incident/1024861#773599f136089c8ddd17d64f7b8425e0173bfc02b4ce37161980fc9d23b53f2c Incident Internal API recovered. https://status.snowbee.no/incident/1024861 Fri, 21 Aug 2026 03:49:05 -0000 https://status.snowbee.no/incident/1024861#68bd8f0be6aa559650d19c679012035be7da7ccc14fca7a7e926b90ba15ef94f Incident Internal API went down. https://status.snowbee.no/maintenance/1022893 Thu, 20 Aug 2026 08:30:13 -0000 https://status.snowbee.no/incident/1022893#9e476923443d6321846c9f1e9427f853e23b31badd98bd42b6b5803e2632a4ff Maintenance We expect roughly 10 minutes of downtime as we upgrade our database cluster. All customers are notified and no activity is expected during this early morning time window, so we've decide to implement this upgrade as downtime, and not a rolling update. https://status.snowbee.no/incident/1021194 Wed, 19 Aug 2026 11:55:00 -0000 https://status.snowbee.no/incident/1021194#fd4bf38ffc8c4f6f01ad83b2d6687d64840add81e653d7eb7e0514fb943eb06d Incident The issue is now resolved and shipments can be created without slowdowns. https://status.snowbee.no/incident/1021194 Wed, 19 Aug 2026 11:49:00 -0000 https://status.snowbee.no/incident/1021194#56847f5bfd83ac36070b94dca8ffc2c0708530db0b93c6526135c0fa05b124b7 Incident A fix is now being rolled out as we continue to monitor the performance of the system. https://status.snowbee.no/incident/1021194 Wed, 19 Aug 2026 11:38:00 -0000 https://status.snowbee.no/incident/1021194#3f88fe6b52fd892276ce8796e12e62780db9a0fcc12937bc491fb7da49a75a5e Incident We have identified the root cause of the issue and expect to have a fix deployed soon. https://status.snowbee.no/incident/1021194 Wed, 19 Aug 2026 11:10:00 -0000 https://status.snowbee.no/incident/1021194#07af2260ba45ffa9331f30ccc2ac0b83509be7c2a15782eba3e1fb7d7ca8c18a Incident There is currently an active issue where creating new shipments is slow and will occasionally time out. We're actively investigating the issue and working to ship a fix. https://status.snowbee.no/incident/910522 Tue, 02 Jun 2026 01:29:33 -0000 https://status.snowbee.no/incident/910522#cb000a12db474e84d27673016e978080e9ed4d40816da675f05da084e921c506 Incident ERP Web Authentication recovered. https://status.snowbee.no/incident/910522 Tue, 02 Jun 2026 01:23:13 -0000 https://status.snowbee.no/incident/910522#092886d18a213400106e5f8449ace8fbb81df2c8b8ec477bd36bee0b682aaa34 Incident ERP Web Authentication went down. https://status.snowbee.no/incident/931171 Fri, 29 May 2026 09:04:00 -0000 https://status.snowbee.no/incident/931171#07c2b33544d8be923d353152799a1d31ffb2c27556b14fa622e64bb9baaa29e7 Incident The issue has been fixed and operations have now fully returned to normal. https://status.snowbee.no/incident/931171 Fri, 29 May 2026 08:50:00 -0000 https://status.snowbee.no/incident/931171#c30457b7dd6ba5dc36921114bf3df91fecaa4a2c3f9bbaa666e0984a9300ddcd Incident In the retail mode, when a cashier finalize a transaction, the system is currently blocked from creating the underlying invoice. This has caused the checkout process to be fully unavailable. https://status.snowbee.no/incident/887932 Tue, 05 May 2026 09:26:00 -0000 https://status.snowbee.no/incident/887932#2012c664301f7d60f3a9417bd3d4062ac36592eae468e56cfb46a7b00a7985a1 Incident The issue has been fixed and performance has returned to normal. https://status.snowbee.no/incident/887932 Tue, 05 May 2026 09:21:00 -0000 https://status.snowbee.no/incident/887932#b852a791911d8870bd0caf3d1fec6d8f556e3d2c658f5f2979d3dd228c5e10f2 Incident We have identified the root cause of this issue and a fix is being rolled out. We'll continue to monitor the performance. https://status.snowbee.no/incident/887932 Tue, 05 May 2026 09:01:00 -0000 https://status.snowbee.no/incident/887932#6ee9a1d0535cea27ce1adac563d4af422142e2d7b9b6677566cda978c29f0f38 Incident Our internal monitoring has diagnosed degraded performance of B2C customer queries in all surfaces. We're investigating this issue. https://status.snowbee.no/maintenance/847258 Wed, 11 Mar 2026 22:22:52 -0000 https://status.snowbee.no/incident/847258#49a9c3f37f2983a3a64dd14ab03f37fcb979beebd8bc410a6d3934f70d8529d1 Maintenance The database cluster will perform automated updates of the underlying database engine during this maintenance window. For small periods of time, SnowBee will be unresponsive and not accept writes and might drop some reads. We expect these periods to last a handful of minutes at most, and the system should quickly recover as the database cluster performs automated updates and restarts. https://status.snowbee.no/maintenance/757649 Tue, 04 Nov 2025 10:52:18 -0000 https://status.snowbee.no/incident/757649#dd6a8d93035c2983973df0d4dc6846c3ee92b770e756a195739b24f80661cf39 Maintenance We expect small amounts of downtime during our next maintenance window, which starts November 09, 2025, 02:00 (UTC+01:00) and lasts for one hour. The downtime is caused by a maintenance version update on our database cluster. We expect the actual real-world downtime to be limited to a few minutes. https://status.snowbee.no/incident/600726 Wed, 11 Jun 2025 07:45:00 -0000 https://status.snowbee.no/incident/600726#fc7ac1f7621eecaefea631d85c2a2a7a03a55a7019bf232d80a29375cf5d267b Incident API recovered automatically after AWS triggered a server shutdown. This is caused by our production environment currently being configured with just a single instance running of the back-end. In the future, we'll have multiple instances running, so that a restart of a single instance does not cause downtime. https://status.snowbee.no/incident/600726 Wed, 11 Jun 2025 07:40:44 -0000 https://status.snowbee.no/incident/600726#754eea05d601139fb9ed31cb650b4c685376158e667e83360fccb3a43a34d435 Incident API went down. https://status.snowbee.no/incident/600086 Tue, 03 Jun 2025 23:55:00 -0000 https://status.snowbee.no/incident/600086#5997f5d103076b094280e2fe0516a1bc020369df0e5902cc1781d21ed2a212e2 Incident The API is up, after an automatic recovery by our internal monitoring. To mitigate errors like this in the future, the server cluster in AWS will get full health checks added, and we'll disable Service Connect as it has caused similar issues before. https://status.snowbee.no/incident/600086 Tue, 03 Jun 2025 21:33:00 -0000 https://status.snowbee.no/incident/600086#938cbd64e294f54649ed99ae1289c83af3bca8546fcf0382d78c46ec098af64d Incident The API is currently experiencing full downtime for all users.